The technical process of rooting or unlocking the bootloader does not void the warranty of a OnePlus device. However, we strongly suggest for you to only root or unlock the bootloader of your OnePlus device if you are confident in your understanding of the risks involved. By accessing resources regularly unavailable to the software, you may damage your hardware during or after the procedure. Such damage is not covered under warranty. In warranty handling, we will first need to verify that any faulty behavior is unrelated to rooting / unlocking.

Unfortunately, we do not currently sell specific parts.

Please see below for a quick step-by-step tutorial for creating an RMA:

Step 1: Head over to your “My Orders” page and click the ‘service request’ button to begin your repair and warranty claim.
Step 2: Select RMA Type. You can select Return, Replacement, or Repair.
Step 3: Choose the “Items”.
Step 4: Fill in “Reasons” and upload an attachment.
Step 5: Confirm your email.
Step 6: Choose or input an address.
Step 7: Submit the RMA request.

If you successfully submitted the RMA, you can find it under My Account > Service Request.

Please note: Self Service RMA is only applicable to devices purchased on OnePlus.net. You will need to contact OnePlus Customer Support Team if you purchased your device from one of our official distributors.

If you have ordered a OnePlus device on oneplus.in at the original price fewer than 14 days before a price drop announcement, we will issue you a refund for the price difference.

Your ID and verified educational status lasts 1 year. However, you can easily re-verify your status once a year, as long as you are still a college student or faculty member.