Refund and Returns Policy
At Youbae, it’s our constant endeavour to provide you with the best customer service possible each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return or exchange the order for a full refund of the paid price (excluding shipping charges). We only accept returns for products purchased directly from www.youbae.in.
Products purchase during any sale will not be eligible for returns or exchanges. Youbae wallet credit / special voucher will be given to all returns. Items found to be defective will be eligible for exchange for the same or similar product subject to availability.
At Youbae we have 07 days return and exchange policy . ( only applicable on clothing items and not on skincare, beauty tools , makeup, personal care, accessories handbags , lingerie, bralette )
GUIDELINES FOR A VALID RETURN AND EXCHANGE:
- All product tags intact and in their original packaging
- Product must be unused
- Products must be in an unused ,unwashed, undamaged & unaltered condition
We will send you a confirmation email as soon as we receive the shipment at our warehouse and it passes our quality check. If it doesn’t pass the quality check, we will send back the product to your address with additional shipping charges applicable on the same.
Returns and exchange are done free of cost if wrong products (incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. In that case we will need an opening video of the product as all the products are packed after the quality & defect check. After receiving the returned product, we will do a quality check of the product at our end. If the picked-up product does not pass the quality check refund is not applicable.
In some cases, a product might be sold out for exchange by the time we receive it. In such cases the customer is liable for refund or in-store credit as per the customer’s choice.
Note: Exchange for size or any other products is not applicable for products bought during sale. Returns are not acceptable for products purchased in sales. No refunds/ exchanges will be allowed for products bought during sale.
Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site
No Return and Exchange will be accepted for products purchased under the beauty, lingerie, accessories, jewellery, personal care , handbag ,beauty tools & swim wear category. Returns or Exchange under these categories are only accepted if the product is found to be defective. (Excluding any Special/Flash/Pop/Hot Sales Products).
At Youbae we have 07 days exchange policy, if you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability.
UNDER EXCHANGE POLICY:
- Only size exchanges are allowed if the product sent by us is different from what the customer ordered
- Items can be exchanged for a similar size or a different size if sent wrong from our side.
- If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately
Note: Exchanges are not acceptable for products purchased in sales and products purchased under the beauty, lingerie, accessories, jewellery, personal care , handbag ,beauty tools & swim wear category. Exchange under these categories is only accepted if the product is found to be defective. (Excluding Sales Products)
RETURN / EXCHANGE TAGGING:
All our products come fitted with standard tamper proof tagging. If this tag is removed from the garment or tampered with the garment will not be eligible for return or exchange.
Youbae understands that you may change your mind even after making payment or confirming the order. Consumers can cancel their free of cost before the shipment is dispatched.
Please be advised that some of the orders are shipped almost immediately and it may not always be possible to cancel. In such cases if you wish to cancel your order a small fee of Rs.99/- will be applicable which will be adjusted in your refund amount.
Any amount paid will be credited to you as per your mode of payment after deducting cancellation charges if any.
To cancel/return/exchange your order you may email us at email@example.com